Get Your Scrap Or Salvage Car Collected The Easy Way.
We aim to make collections as simple as possible, both for our buyers and for our customers, which is why every vehicle collection is arranged on a date which is mutually convenient regardless of whether the vehicle is purchased for scrap or salvage. We’ve had hundreds of questions regarding collections and you can read our answers to the most common ones below. Alternatively, if you can’t find the answer to your question, please click the button below to ask one of our advisors.
Frequently Asked Collection Questions
- How Soon Can You Collect My Car?
- Do I Need To Be Present At The Time Of Collection?
- Do You Give Me A Set Time For Collection?
- How Can I Verify The Identity Of The Driver Who Collects My Vehicle?
- How Long Do Collections Take?
- Where Can You Collect From?
- Are There Any Areas Which You Can’t Collect From?
- Are Collections Free?
- Can I Change The Date Of My Collection.
- I Have Not Heard From My Buyer, What Should I Do?
- The Collector Didn’t Come When They Said They Would.
- The Collector For My Vehicle Didn’t Turn Up.
- I’m Not Happy With The Company Buying My Car.
- What Days Do You Collect?
- My Car Is Still At The Scene Of An Accident, Can You Collect It?
- My Car Is Not At My Home Address.
- Why Do I Need A Utility Bill And Photo ID?
- Will You Organise The Collection Of My Vehicle?
- Should My Tyres Be Inflated?
- Does My Car Have To Be On A Public Road?
- Can I Put Household Rubbish In The Car?
- Do You Collect Motorcycles?
- Do You Collect Caravans?
- Who Picks Up The Vehicles?
- Do You Remove Other Types Of Scrap?
- What Is My Collection Reference Number?
How Soon Can You Collect My Car?
Once you have accepted a quote for your vehicle we will arrange for the collector to contact you directly. This can take up to 48 hours but is typically the same/next day. When the buyer contacts you they will discuss collection options and ensure that the collection of your vehicle will be scheduled on a day which is suitable for you both. Depending on the collector’s availability this can take anywhere from a few hours, to a few days, however our collectors aim to collect the vehicle as soon as possible and will let you know if there are any unusual delays.
Do I Need To Be Present At The Time Of Collection?
No. As long as someone’s there at the time of collection then the collector can retrieve your vehicle. The person present doesn’t have to be the registered keeper or the legal owner of the vehicle, but they will need a signed note from the vehicle owner to state that they are there acting on their behalf together with a form of photo ID (passport or driving license) and a recent utility bill which is dated within the last three months.
Do You Give Me A Set Time For Collection?
Our collectors are unable to give an exact time as there’s often more than one collection booked in per day and collections can take different amounts of time depending on the individual requirements for each vehicle. Which means that if they were to run to an exact schedule, delays could occur throwing the whole day out of sync. Instead the collector will provide a timeframe so that you know what time to expect them. They can also advise upon when they are nearby to give you adequate time to travel to the vehicle if it is stored elsewhere.
How Can I Verify The Identity Of The Driver Who Collects My Vehicle?
Once you have accepted your quote, we will arrange for the buyer to contact you directly to arrange the collection of your vehicle. At this stage you will have all of the collector’s information so that you know the company details and when to expect them. If for any reason you are in doubt you can call us the collector via the contact details we sent to you or you can call us and we will look into it for you.
How Long Do Collections Take?
Once a quote is accepted, we will send the buyer your contact details so that they can contact you directly to book in the collection of your vehicle. Collections are booked on a date which is suitable for both you, and the collector, however this is usually arranged quite quickly with a few days turnaround time. The time required for retrieving your vehicle varies because each scrap vehicle is unique and various factors such as whether your vehicle is in an accessible location, whether it has keys, wheels etc can all affect how long the process will take. The buyers available on our network are all industry experts with years of experience and so the collection process will always be as streamlined as possible.
Where Can You Collect From?
The buyers on our network can collect from almost anywhere as long as the vehicle is accessible for a recovery vehicle. So whether your vehicle is stored at a friend or family members house, at work or in a storage compound, they can collect it. The only exception to this is if the vehicle is still at the scene of an accident, or at a service station, as our buyers do not operate in roadside recovery.
Are There Any Areas Which You Can’t Collect From?
The buyers on our network cover all of the UK and so the majority of towns, villages and cities can be collected from. If, however, your vehicle is in a particularly remote location it may be more difficult to retrieve, however that’s not to say that our buyers won’t be able to collect it! Our buyers have an array of recovery equipment and so if you’d like to know if we have buyers who collect from your area get in contact for a no obligation quote!
Are Collections Free?
Yes. All of the buyers on our network operate with free collections as standard and so the price you are quoted for your vehicle, is the price you will receive, subject to inspection.
Can I Change The Date Of My Collection.
In the event that you need to change your collection date we recommend that you speak directly with the buyer of your vehicle. Their details are sent through to you when you accept the quote, however if for any reason you do not have these please do get in contact and we will re-send their details to you.
I Have Not Heard From My Buyer, What Should I Do?
It can take around 48 hours once your quote has been accepted for your buyer to get in contact. If this time period has passed and you still haven’t heard from them we recommend that you speak directly with the buyer of your vehicle. Their details are sent through to you when you accept the quote, however if for any reason you do not have these or you are unable to get through to them, please do get in contact and we will look into this for you.
The Collector Didn’t Come When They Said They Would.
Occasionally unforeseen circumstances can cause delays to collection timings. The buyer of your vehicle should contact you in the event of any significant delays however in the event that you haven’t heard from them we recommend that you contact them directly with your vehicle’s registration plate to find out what has happened. If you are unable to get through please contact us on 03333 44 99 50 and we will contact them to find out what’s happening for you.
The Collector For My Vehicle Didn’t Turn Up.
In the event that a buyer didn’t turn up to collect your vehicle please contact them directly to find out what happened. Once you have accepted your quote you will receive the collector’s details however if for any reason you do not have these please do get in contact and we will re-send their details to you.
I’m Not Happy With The Company Buying My Car.
If you are unhappy at any point please do get in contact by email or calling us on: 03333 44 99 50. Please ensure when calling that you have your vehicle’s registration number to hand so that we can locate your details.
What Days Do You Collect?
Due to the expansive network of buyers we have, there are no set working hours for collection as each company differs from one another. All of our the buyers on our network endeavour to retrieve a vehicle at a time which is mutually convenient so if you have particular requirements or limitations be sure to let the buyer of your vehicle know.
My Car Is Still At The Scene Of An Accident, Can You Collect It?
Unfortunately not. Whilst the buyers on our network can retrieve vehicles from a variety of locations they do not operate in roadside assistance and therefore cannot collect vehicles from the scene of an accident.
My Car Is Not At My Home Address.
That’s ok! Our collectors can pick up vehicles from a multitude of locations. Just be sure to enter the vehicle’s postcode at the quote stage when you enter your vehicle’s details so that we can ensure that we contact relevant buyers who operate in your vehicle’s location.
Why Do I Need A Utility Bill And Photo ID?
As part of the Scrap Metal Dealers Act 2013 to combat rogue dealers and the selling of stolen materials, all collectors are required to verify the identity of those who are scrapping their vehicles with photo ID and a recent utility bill as part of that check.
Will You Organise The Collection Of My Vehicle?
Yes. We want the process to be as simple as possible for you, so our in-house experts will be on hand to guide you through the process. Once you have accepted your quote we will arrange for the buyer of your vehicle to contact you and arrange collection on a date which is mutually convenient.
Should My Tyres Be Inflated?
Not always, however you should always ensure that we are aware if they are not as we’ll need to inform the buyer of your vehicle so that they bring the right recovery equipment. Please note that if we are not made aware at the initial quote stage this may affect the price in which you were originally quoted, however if this is the case we will always ensure that you are aware.
Does My Car Have To Be On A Public Road?
No, however it does need to be on stable ground which is accessible for a recovery vehicle. If your car is kept elsewhere or in a particularly difficult location please ensure that we are aware so that we can advise the buyer of your vehicle to bring the right recovery equipment to retrieve it.
Can I Put Household Rubbish In The Car?
No. The buyers on our network don’t expect the vehicle to be waxed and polished but many buyers will not take the vehicle if it is full of rubbish inside.
Do You Collect Motorcycles?
Most of the buyers on our network collect motorcycles however you may need to contact us for the most accurate quote and to see if we have any buyers in your area.
Do You Collect Caravans?
No, unfortunately due to their low metal content and the fact that caravans do not have their own unique number plates we do not have any buyers, at this stage, who are interested in purchasing them.
Who Picks Up The Vehicles?
When you search for quotes on Scrap Car Comparison we will scan our nationwide network of trusted buyers to find the most suitable option and competitive price for your vehicle. Our buyers are all industry experts with years of knowledge and expertise so you’re always in good hands. When you have accepted a quote we will send you the details of the company who has bought your vehicle so that you know who will be collecting it from you.
Do You Remove Other Types Of Scrap?
No, we only specialise in comparing price for scrap and salvageable vehicles.
What Is My Collection Reference Number?
Your reference number will be the registration number of the vehicle you are selling.