Scrap Car Comparison are committed to protecting and respecting your privacy.

The below policy will set out the basis in which any personal data we collect from users, or that is provided to us by users, will be processed. The following should be read carefully in order to understand what data we capture, and the practices and procedures we follow when handling that data.

Information We May Collect

In order to use our service effectively we require certain details from our users which enable us to retrieve quotes for their vehicle. The following are details which we may collect from users and when, when they use our service:

  • The details which are provided to us when forms on our website: www.scrapcarcomparison.co.uk are completed. This includes, but is not limited to, information given: on a vehicle when they wish to retrieve a quote, when they subscribe to our mailing list, both online and offline, and/or when they request further services.
  • If a user contacts us we may keep a record of that correspondence together with their name, address and phone number for future reference.
  • We may occasionally ask users of our service to complete surveys which we use for research purposes. However these are not required and users do not have to respond to this request.

What We Do With The Information We Have Collected

We only collect information from our users when it is absolutely necessary. The information that we have collected will be used in one of the following ways:

  • To ensure that the content from our site is presented in the most effective manner for our users and their computer.
  • To improve our products and services.
  • To carry out obligations which arise from us entering into any contracts with a user.
  • To enable a user to participate in the interactive features of our service, when they choose to do so.
  • To notify a user about changes to our products or services.
  • To provide users with information, products or services that they request from us or which we feel may be of interest to them.

When we need to communicate with users we will do this by either; email, post or telephone. However if they are already an existing customer, we will only contact them electronically (via email or SMS) with information about goods and services similar to those which were the subject of their previous sale.

If a user has any communication preferences or does not want us to use their data in a particular way then they can get in contact at: info@scrapcarcomparison.co.uk with their request.

Where Your Personal Data Is Stored

Any information that has been provided to us is stored on one of our secure servers. In instances where a user has been given, or has chosen to have, a password which enables them to have access to certain parts of our website, they are responsible for keeping this password and the contents of their access, confidential. We ask that any user with a password does not share it with anyone.
We will always do our utmost to protect personal data but unfortunately, in this day and age, the transmission of information via the internet is not always a completely secure process and because of this any transmission is done at a user’s own risk. As a result of the aforementioned we cannot guarantee the security of any data transmitted to our site. We can only reassure that and once we have received the information, strict procedures and security measures are in place to prevent unauthorised access to a user’s data.

Cookies

Every website uses cookies in order to ensure that websites are useful, easy to use and reliable. Cookies are small text files which place information on a user’s browser to help recognise them. Cookies cannot recognise a user personally, nor can it recognise their identity, but rather their user behaviour and preferences. For example websites which are available in various languages will use cookies, as do ecommerce platforms with their shopping cart function. If you are interested in managing your cookies yourself in your browser settings, or if you’d like to learn more about them you can visit: www.direct.gov.uk/managingcookies

In this section of our privacy policy we will discuss what cookies we use for our website and how to delete or disable those cookies. The cookies we use perform one of the following functions:
Enables our service to recognise a user’s device so that they don’t have to provide the same information several times during the same task.

Recognise that a user may already have provided a username and password so that they don’t need to fill it out for every web page loaded.

Measure how many people are using our services, so that we can increase our load speed and ensure that our site and features are always running at optimal speeds.

How To Control And Delete Cookies

We do not use any cookies which could personally identify a user, we only use cookies which either optimise our site or show us user behaviours when our site is interacted with. If a user wishes to restrict or block the cookies which are set by our website or any other website, this can be done in their browser settings. A comprehensive and informative guide on how to do this across multiple different browsers can be found at: www.aboutcookies.org However please be aware that if the cookie function is disabled or blocked completely, it will make an impact on the functionality of the websites which are visited.

Cookies That We Use To:

Embed Social Web Content

As part of our growing plans to provide information and trusted knowledge across a multitude of platforms in support of our customers, we sometimes embed photos and video content from websites such as; Youtube, Linkedin, Twitter, Facebook, Instagram and Flickr. When a page with social content embedded into it is visited, a user may be presented with cookies directly from these websites. We do not control cookies which come from external websites nor are we able to control the use of those cookies. If you would like to know more regarding their cookie policy you should check the retrospective third party websites for more information.

In addition to embedding content from social media, we also embed ‘share’ buttons for a variety of social platforms. These buttons are designed to enable our users to easily share the articles with their peers. As mentioned previously these websites may set a cookie when this function is used but unfortunately we do not have control over this. For more information on those cookies, you should visit the retrospective websites.

Track Web Analytics

In order to better understand our users and help improve our service we use third party services to gather data on the usage of our website. This is done on our behalf through the usage of log file data, cookies and code which are embedded on our website.

The main web analytic provider we use is Google Analytics, which is a service provider provided by Google Inc. Google Analytics sets a cookie which evaluates a visitor’s use of our site. This information is used to help us better understand the experience of using our website from our user’s point of view. For example, do users have to extensively search for information or is it clearly laid out? Is the site used more on a particular device? Are all pages of the site used? In addition to this it will also measure our audience demographic.

By using our website you are consenting to Google processing your data in the manner and for the purposes set out above. The information which Google collects is stored securely on their servers in the United States. If required by law Google may also transfer this information to a third party or the information may be processed by a third party on Google’s behalf. Please note that Google do not collect any information which could personally identify a user and will not associate an IP address with any other data that Google holds. For more information on the cookies which Google Analytics uses and information on how to opt out of these go to: http://www.google.com/intl/en/privacypolicy.html

Details Of The Cookies We Use

Cookie Name: __utma.

Expires: 2 years.
Information: This cookie is used by Google Analytics to track unique users and it works by providing a unique ID via the __utma cookie each time a unique browser visits a website. This cookie tracks the number of times that a person has visited a website, and the last time which they done so. This helps Analytics to calculate the amount of time and visits it takes to convert a user.

Cookie Name: __utmb.

Expires: 30 minutes.
Information: Google Analytics uses this cookie to help calculate how long a user visits for. The __utmb cookie creates a timestamp at the exact moment a visitor enters a site.

Cookie Name: __utmc.

Expires: 30 minutes after the end of a session.
Information: Google Analytics uses this cookie to help calculate how long a visit takes and it does this by timestamping the moment a user leaves the site. The cookie has no way of knowing when a user has left the site so it will await another pageview, and if this doesn’t happen after 30 minutes the cookie will expire.

Cookie Name: __utmz.

Expires: 6 months.
Information: This cookie is used to track where visitors have come from and how they got to a website. It does this by recording the search term used to bring a user to a website including; keywords, where in the world the site was accessed from and which link was clicked on to direct them to the site.

Cookie Name: charity_hide.

Expires: 24 hours.
Information: This cookie is used to track whether a visitor has hidden the ‘featured charity’ widget on our site, if the user has hidden the widget it will not be displayed to them again for 24 hours (or until the cookie is removed/deleted).

Changes to our privacy policy

This policy was last updated on 7/09/2017. Changes to this document can occur at any time and so we recommend that you stay up to date by re-reading this document each time necessary. Any updates or changes that are made to this document will appear on this page, and if relevant, will be emailed out to those applicable.

Get in touch:

Any questions, requests or comments are always welcomed and any points regarding this document should be emailed to: info@scrapcarcomparison.co.uk

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